Patient Account Specialist WC/API - Bolingbrook, IL in Bolingbrook, IL at ATI Physical Therapy

Date Posted: 11/20/2019

Job Snapshot

Job Description

Basic Summary of Position:   The qualified candidate will be an energetic person, ready to work in a fast-paced, rapidly changing environment. Individual is responsible for all activities associated with the collection of receivables within the Company established guidelines. The position requires the highest level of customer service and ability to maintain friendly and appropriate communication with clients, insurance companies, and employees.   Essential Functions:1. Answers calls, voice mail and correspondence within department standards for account resolution.2. Follow up of unpaid accounts, review denied claims, unpaid claims and account balances. Enter or update notes on accounts as they are worked.3. Reviews and determines accuracy of demographics, insurance and billing data and updates as need to ensure proper and timely collections of accounts. Enter or update notes on accounts as they are worked.4. Work with insurance companies to resolve payment of claims via telephone, bring current or collect past due accounts, referring unusual account situations to higher management.5. Determine and take appropriate action for delinquency and non-payment of accounts. 6. Uphold highest level of customer service, ability to a handle large volume of accounts, be a team player, a self-starter and have a strong work ethic, Works well independently as well as part of a team.7. Maintain and organize patient file documentation. 8. Maintains knowledge of contracts, reviews billing and cash collected to ensure correct reimbursement.9. The ability to maintain friendly, cordial relations with all clients and employees.10. The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.11. Ability to comply with ATI standards of operations.12. Ability to adhere to the Core Values of the Company   Non-Essential Functions:1. Utilize proper response letters on computer for various incoming correspondence.2. Perform other duties as assigned by management   Basic Requirements: Education: High School diploma or equivalent AND Experience: At least 1 year of healthcare collections experienceCurrent License or Certification: NoneSkills and Abilities: Action oriented; Approachability; Career ambition; Comfort around higher management; Compassion; Composure; Conflict management; Creativity; Integrity and trust; Priority setting; Problem solving; Time management; Timely decision making; Microsoft Office The ability to organize and manage multiple priorities; Strong customer orientation; Excellent interpersonal and communication (both oral and written) skills; Excellent presentation skills; Strong team player; and Commitment to company values.Working Conditions:Travel Required: For Auto and WC PAS, travel required to court casesHours Required: Hourly position up to 40 hours a week; overtime as approved by management