Patient Account Specialist - Patient Advocate - Bolingbrook, IL in Bolingbrook, IL at ATI Physical Therapy

Date Posted: 8/12/2019

Job Snapshot

Job Description

Patient Account Specialist-Patient Advocate PA Service Team   What’s the Role? The qualified candidate must be motivated, professional, and energetic.  They will need to be ready to work in a fast-paced, ever-changing environment.  They must maintain a positive attitude, be a team player, and adhere to the ATI core values and culture.  They will need to provide exemplary customer service to both internal, and external customers.  Meet and maintain monthly productivity standards of quality and quantity.  Team member is responsible for all activities associated with inbound/outbound calls, to bring escalated accounts/claims to full resolution. The position requires the ability to maintain friendly and appropriate communication in any situation. Knowledge and understanding of ATI standard operating procedures, contracts, billing, and cash collected.     Your purpose at ATI: Handle a large volume of inbound/outbound calls with patients, payors, attorneys, insurance companies, and business partners.  Resolve patient accounts efficiently using tools including, but not limited to; telephone, email, written correspondence, websites, clearing house.  Account follow up on, claim denials, demographics, insurance, and billing data. Escalate trends/issues to higher management following proper research and supporting documentation.  Communicate in a manner that results in positive relationships between ATI and customer.  Perform other duties as assigned by management.   What’s cool about this job: You will work independently in a fast-paced paperless environment.  You will be able to multi-task to achieve team goals.  You will gain expert organizational skills, problem solve, and have a variety of tasks that leave you feeling accomplished.  Your enthusiasm will be a great asset to patient satisfaction.       What you need to be successful: You will be a team player upholding the highest level of customer service. You are a self-starter, and can work well independently. Must be able to understand and meet department expectations through positive coaching. Education: High School diploma At least 3 years of healthcare accounts receivable and/or call center experience   Substantial knowledge of Microsoft Office Experience working with payor websites, clearinghouse applications, EMR, ICD-10 and CPT coding strongly preferred.